At AL NHOOR VENTURES, we are committed to providing high-quality perishable items to our customers. Due to the nature of our products, we have a strict return and refund policy as outlined below.
1. No Returns and Exchange Accepted
All sales of perishable items are final. We do not accept returns and exchange under any circumstances, including for reasons of taste, preference, or change of mind.
2. Refunds for Damaged or Defective Items
Refunds will only be issued if:
- The item delivered is damaged or defective upon arrival.
- You notify us within 24 hours of delivery with:
- A description of the issue
- Clear photos of the item(s) and packaging
- Your order details
To report an issue, please contact us at:
📧 Email: alnhoorventures2021@gmail.com
📞 Phone: +91 89390 44315
3. Refund Process
If your refund request is approved:
- A refund will be credited to your original method of payment within 7–10 business days.
- We reserve the right to refuse a refund request if the claim is not supported by evidence or is made after the 24-hour window.
4. Responsibility of the Customer
Please ensure someone is available to receive the delivery at the provided address. We are not responsible for spoilage or damage caused by:
- Delayed receipt
- Incorrect delivery information
- Improper handling after delivery
5. Contact Us
If you have any questions or concerns regarding this policy, please get in touch with us:
📧 Email: alnhoorventures2021@gmail.com
📞 Phone: +91 89390 44315